FAQs – The Healing Place of New Hanover County - The Healing Place of New Hanover County FAQs – The Healing Place of New Hanover County - The Healing Place of New Hanover County

What is The Healing Place recovery program?

The Healing Place of New Hanover County is modeled after The Healing Place in Louisville, Kentucky. It uses a  nationally recognized, innovative social model recovery program for drug and alcohol addiction.

What services does The Healing Place provide?

Non-medical detox (3-10 days)
Residential alcohol and drug services (approximately 6 months)
Transitional living for those who have completed the residential program (approximately 3 months)

Who is a candidate for The Healing Place program?

All clients must be 18 or older and be able to physically participate in the program.

How do I get into The Healing Place?

In order to be admitted into one of our programs, a prospective client must pre-screen on campus. We are a first come, first served, open door program. There is no process for admission into our programs unless the individual can come to our facility for a pre-screening.

How much does the program cost?

The Healing Place does not charge a fee for any portion of the program. We do not accept any kind of insurance, Medicaid, or Medicare.

What is the program process?

There are four phases to The Healing Place process:

  • Entry/detox
  • Motivational phase – Safe Haven and Off the Streets
  • Phase I intensive peer-driven recovery program
  • Phase II continuing care

What should I bring with me to the program?

Clients should bring several changes of comfortable clothing, comfortable walking shoes, personal toiletries that do not contain alcohol, a warm coat, shower shoes, at least a 30-daysupply of non-narcotic prescription medications (check with staff to determine if your medications are allowed), and smokers may bring one carton of cigarettes.

Clients in detox or the motivational track are not permitted to have cell phones. Do not bring personal electronic devices, money, anything containing alcohol, unapproved prescription or over-the-counter medication, weapons, vehicles, and non-recovery related reading materials.

Can I have visitors?

Clients in the detox program may not have visitors at any time. Clients who are in the Off-the-Streets program (OTS) may visit with family and friends off-campus on the weekend. OTS I clients may also visit with family and friends who come to on-campus 12 Step meetings 15 minutes prior to the meeting and 15 minutes after the meeting. These meetings are at 6:30pm and 8pm each day. Phase I clients may visit with family and friends off-campus after 4:30pm. Phase I clients may also visit with family and friends who come to on-campus self-help meetings for 15 minutes prior to the meeting and 15 minutes after the meeting. Phase II clients may visit with family and friends off-campus as their schedule allows.

What if I have a court date coming up?

Having a court date during the program does not prohibit someone from coming into the program. Talk to staff about your legal situation and they will help work it out. The Healing Place does not transport clients to court dates. You are responsible for your own transportation to and from court dates.

Will I be allowed an overnight pass to leave campus?

Overnight passes are occasionally approved during the later stages of Phase I.

Am I allowed to work or go to school while in the program?

No. Clients are expected to commit their full time and attention to their recovery while in the program.

Clients who do not have their high school diploma are encouraged to get their GED while in the later part of the program. Assistance is available.

What if I have medical appointments while in the program?

Participants may follow up with medical appointments and procedures provided they do not interfere with program participation. On occasion, clients may need to take care of their medical conditions prior to participating in the program.

How do you work with clients who have children?

We have a Family Coordinator who acts as a liaison between our clients and organizations such as CPS, family court, and other agencies. The Family Coordinator assists clients in transitioning their children back into their lives by arranging short, consistent visits that progress over time to longer, overnight visits. Parents are encouraged to attend the weekly Parent Support Group facilitated by the Family Coordinator. Each quarter, we have a Family Day at each campus where families are invited to come and learn about our program, addiction, family roles, and Al-Anon.

How do you help prepare clients for “life on life’s terms” after completing the program?

Upon completion of the educational portion of The Healing Place program, clients enter continuing care and have an opportunity to live on campus for a period of time or be referred to off-site transitional housing. Clients receive employment, medical, legal, and educational referrals.